Continuous Process Improvement in Banking Sector and a Model Design for Performance Enhancement

The purpose of this study is to analyze the design and implementation of CPI in the bank, to identify the benefits and develop a better understanding of CPI impact on banking competitiveness, to build processing bank system (PBS) effectively. The study analyzed and improved the CPI theoretical from some aspect of the core ideas, theoretical system, and its applications. Then it proposed a conceptual model of process improvement: CPI-PBS hybrid deployment model. LSS was applied as the main tool of CPI to build PBS dynamic optimization system and provided an empirical example of how CPI constitutes better performance. Through analysis, the research drew some conclusions as below. 1, the application of CPI theory to service industries has a good effect, but it should seriously consider the applicability and feasibility. 2, the process improvement in commercial banks is a dynamic, continuous forward process, and it can get a good synergy effect that the strategic integration of CPI theory and PBS thinking. 3, to realize the strategic goal of PBS, LSS alone was not enough. It should integrate the concept, model system of CPI with the theory and methodology of LSS. Then it found out the difficulties and countermeasures of application of CPI to management banks.